A while back I ordered a pair of boots on-line.
When I filled in my details and clicked submit I got an error page.
That sort of thing makes me nervous – did my order go through or not?
I checked my email and had no order confirmation email, but decided to leave it for a day to be sure.
So, the following evening as I had no confirmation email I tried again – this time the order went through perfectly and I got my confirmation email.
Two weeks later I got an email saying my boots had shipped, again, all good.
Five minutes later (I think you can see where this is going) I got a second email saying that my boots had shipped – this one had a different order number though.
I replied to the second order and told them I had only ordered one pair of boots (I decided not to tell them about the error page as I figured it might confuse matters).
I got a swift reply:
So sorry about that, there must of been a problem with the internet at that time. Your card has been refunded for the second order.
“Problem with the internet”?
Problem with their crappy website more like!